Returns & Exchanges

At Susan Smith, we want you to be completely in love with your fashion choices. If you are not satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring the barcode is clearly visible for tracking purposes.

• 4.
  Receive Your Refund

  After our team inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days to your original payment method.